I was told by another shoe store I needed an arch support to help my arch return in both feet. Can an insert return my fallen arch to normal?

A fallen arch happens over time, and cannot be reversed. An insert (arch support) placed in a supportive shoe will help create an arch for your foot and give you the support that is necessary in order to function correctly through the gait cycle. An arch support may also help decrease the progression of other deformities that may be caused by a fallen arch.